Note: this information only applies to tailor-made dresses (‘made-to-fit’). For information, about our policy for standard size dresses (‘off-the-peg’), click here.
Comic Sexy will only process a request for a major adjustment of a tailor-made dress after you have attempted to arrange a minor adjustment from your local tailor. To apply for a remake, please follow these steps:
You can apply for a major alteration within 7 days from the delivery date. The date of receipt of your email with digital photos and a description of the problem counts as the date of the receipt of your application.
Please note that Comic Sexy will only reimburse you for alterations if your dress does not fit because of a mistake from our side. Because all our dresses are tailor-made, we are unfortunately unable to reimburse you if your dress does not fit because you provided us with incorrect body measurements.