At Comic Sexy, we try to make ordering dresses risk-free. If you are not happy with your dress, we’re ready to help. We have a different policy for tailor-made dresses (‘made to fit’) and dresses of standard sizes (‘off-the-peg’).
TAILOR-MADE DRESSES (‘MADE-TO-FIT’)
If your made-to-fit dress requires adjustments,
Comic Sexy will provide a credit of up to €40 per dress for local tailoring
(conditions apply). more…
If your local tailor deems your made-to-fit dress unalterable, Comic Sexy will be happy to make a new one free of charge
(conditions apply). more…
My dress doesn’t fit. What can I do?
If your dress needs minor adjustments, we will cover the cost of your local tailor up to €40 per dress. If your dress needs major adjustments, we will make you a new dress for free. Please note that Comic Sexy will only reimburse you for alterations if your dress does not fit because of a mistake from our side. All our dresses are tailor-made, so unfortunately we are unable to reimburse you if your dress does not fit because you provided us with incorrect measurements.
How much does Comic Sexy reimburse for local alterations?
If you are eligible for reimbursement, we cover up to €40 per dress.
How do I apply for reimbursement for minor adjustments?
Submit photos, an alteration form and a receipt from your local tailor, as explained here. You must apply within 7 days from the delivery date, so make sure you submit before then.
How do I apply for reimbursement for major adjustments?
If your local tailor cannot adjust your dress, you can apply for a remake.
How long does it take to do a remake?
Up to four weeks (just like with any Comic Sexy dress).
How should I return my order?
First, apply for a major alteration. Once you have sent the application, we will provide you with shipping details. Unfortunately, we are presently unable to cover the cost of return shipping.
What type of packaging should I use to return?
The smaller the box, the better. You don’t need to use the original packaging.
Can I get a refund?
If you have given us a chance to remake the dress, and the remake does not fit, we will give you a full refund of the purchase price. We don’t expect this to happen. If it does, giving you the full refund is the least we can do. Please note that Comic Sexy will only give you a refund if your dress does not fit because of a mistake from our side.
STANDARD SIZE DRESSES (‘OFF-THE-PEG’)
If you are not satisfied with an off-the-peg dress you purchased from Comic Sexy, you may return the item within 7 days from the delivery date for a refund of the purchase price, minus the shipping, handling, gift box fee and other additional charges. Customers are responsible for the return shipping fees.