< alterations and returns

Minor alterations

To adjust your dress and apply for a credit, please follow these steps:

1. Record the problem. Before you go to your local tailor, put on your dress and ask a friend to make two digital photos of you wearing the dress: a photo of the entire dress, and a photo of the part of the dress that doesn’t fit. Make sure that each photo is no bigger than 2MB.
2. Download and print our Alteration Form. This form shows how your dress can be altered by a tailor. Note that the quality of the alterations will depend on the experience and expertise of the tailor you select.
3. Take your dress and the Alteration Form to a local tailor. Ask your tailor to indicate all changes on the Alteration Form.
4. Record the solution. Upon completion of the alterations, put on your address and ask a friend to make again two digital photos of you wearing the dress: a photo of the entire dress, and a photo of the part of the dress that has been altered (< 2MB each).
5. Apply for an Alteration Credit. Send us an email with the following attachments:
  • A scanned copy of the receipt of your tailor (the receipt must contain a telephone number, the name of the tailor and an official letterhead).
  • A scanned copy of the Alteration Form showing measurement changes made by your tailor.
  • Four digital photos (two photos of you wearing the dress before alteration, and two photos of you wearing the same dress after alteration)
  • A scanned copy of the Alteration Credit Application Form.

You can apply for an alteration credit within 7 days from the delivery date. Once processed, your credit will appear on your credit card statement (or PayPal account) within 7 to 10 days.

 

Please note that Comic Sexy will only reimburse you for alterations if your dress does not fit because of a mistake from our side. Because all our dresses are tailor-made, we are unfortunately unable to reimburse you if your dress does not fit because you provided us with incorrect body measurements.

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