At Comic Sexy, we try to make ordering tailor-made dresses risk-free. If you are not happy with your dress, we're ready to help.
If your dress requires adjustments,
Comic Sexy will provide a credit of up to €40 per dress for local tailoring
If your local tailor deems the dress unalterable, Comic Sexy will be happy to make a new one free of charge
If your dress needs minor adjustments, we will cover the cost of your local tailor up to €40 per dress. If your dress needs major adjustments, we will make you a new dress for free. Please note that Comic Sexy will only reimburse you for alterations if your dress does not fit because of a mistake from our side. All our dresses are tailor-made, so unfortunately we are unable to reimburse you if your dress does not fit because you provided us with incorrect measurements.
If you are eligible for reimbursement, we cover up to €40 per dress.
Submit photos, an alteration form and a receipt from your local tailor, as explained here. You must apply within 7 days from the delivery date, so make sure you submit before then.
If your local tailor cannot adjust your dress, you can apply for a remake.
Up to four weeks (just like with any Comic Sexy dress).
First, apply for a major alteration. Once you have sent the application, we will provide you with shipping details. Unfortunately, we are presently unable to cover the cost of return shipping.
The smaller the box, the better. You don’t need to use the original packaging.
If you have given us a chance to remake the dress, and the remake does not fit, we will give you a full refund of the purchase price. We don’t expect this to happen. If it does, giving you the full refund is the least we can do. Please note that Comic Sexy will only give you a refund if your dress does not fit because of a mistake from our side.